Hair-Boutique General Terms & Conditions

Hair-Boutique General Terms & Conditions:

 

  • Event/Special occasion Hair/Makeup require a 50% non-refundable booking fee to secure your date and service via bank transfer.

  • The booking and date is only reserved and confirmed once the non refundable booking fee has been paid.

  • The 50% non-refundable booking fee paid by the client is taken off the total price and the remaining balance is to be paid in full by the client on the day of the event.

  • A £50 surcharge will be added for any bookings that take place on a Sunday or Bank Holiday. 

  • Hair Boutique must be informed at the time of booking of any issues that may affect the use of any equipment or products, this includes but is not limited to sensitivities, allergies and medical conditions I may need to be aware of, including pregnancy.

  • Hair Boutique cannot be held liable for any losses or damage that is incurred due to the client’s failure to inform them of any known condition.

  • Hair Boutique reserves the right to refuse service to the client for, but not limited to, abusive and threatening behaviour.

 

Refunds:

  • I do not offer refunds for any completed services. However if you are in any way dissatisfied with any aspect of your experience, please contact me and I will try my utmost to resolve any problems.

 

Gift vouchers:

  • Gift Vouchers are non-refundable and are valid for 6 months from the purchase date and will not be accepted after the expiry date. Vouchers cannot be redeemed for cash, sold or transferred. Cancellation policy terms also apply to gift vouchers - which will be voided should you fail to give the required notice. 

 

Cancellation policy- I have a 24 hour cancellation policy to avoid a 50% cancellation fee.

The cancellation fee will be added onto the customers accounts and re-bookings will not be accepted until the outstanding fee is paid.

A 50% non-refundable deposit will apply to any future appointments made to those who do not follow this policy.

No show and missed appointments a 100% cancellation fee will apply.

 Emergencies at my discretion.

Cancellation policy excludes Weddings

 

I accept the following payment methods cash, Visa, MasterCard and debit cards.